We deliver to the UK and all of North America including the US, Canada and Mexico. If we don’t automatically detect your location, make sure you change it to see local pricing.
We keep shipping costs down to a single fixed price for each region. Order as much as you like! (per order limits apply).
It takes 2-7 days to prepare, print and ship your order, and then 2-4 days for you to receive it.
You’ll be notified when it ships along with tracking information (where available).
We work with an on-demand order fulfilment company with production and distribution centres all over the world. All our products are made to order, printed and shipped as locally as possible for the fastest delivery times and to minimise customs charges.
Hopefully! Drop us a line if you’re shopping from another country and we’ll let you know when things change – contact@bosslevelclothing.com.
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at support@bosslevelclothing.com with your order number. If you did find a mistake in your delivery address, let us know, and we’ll see what we can do.
We work with a reliable, high-quality print-on-demand supplier and fulfilment service who provide an excellent combination of quality and service. Our designs are 100% original but require high-quality printing and garments to achieve our standards. To this end we use DTG (direct-to-garment) printing which provides a durable and light print with great colour reproduction.
We carefully select our base garments to balance style, quality and comfort goals. Our t-shirt range is currently printed exclusively on premium Bella+Canvas airlume cotton tees.
You’ll receive a tracking link via email when your order ships. If you have any questions about your tracking or shipment, drop us a line at support@bosslevelclothing.com.
This… shouldn’t happen. We’re so sorry if it does and will work to put it right asap. To help us do that, please email us at support@bosslevelclothing.com within a weeks' time with photos of the damaged/incorrect product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If you receive a product with a mark, please wash it before reporting a problem as it maybe temporary residue from the printing process (see “What’s that smell?”).
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odour you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle. You may notice some discolouration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
We don’t offer returns and exchanges for buyer’s remorse, but if there’s something wrong with your order, please let us know by contacting us at support@bosslevelclothing.com.
Refunds are only offered to customers that receive the incorrect items or damaged items. If any of these apply, please contact us at support@bosslevelclothing.com with photos of the wrong/damaged items, and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, please carefully review the size guide and charts — they appear near the size selection and descriptions on every product page.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@bosslevelclothing.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll see what we can do.
If you have any doubt before ordering, please get in touch with us at support@bosslevelclothing.com.
Please do not send any items back to our fulfilment centre without any notice or agreement with our team. Any unsolicited returns cannot be traced and are automatically donated to charity.
Last updated: 30th June 2023